Privacy policy

Privacy Policy

At Pronod, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or shop on www.pronod.co.

1. What information do we collect?

We may collect the following information when you use our website:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase history
  • Payment details (processed securely through our payment partners)
  • Device information such as IP address, browser type, and website activity
  • Cookie and analytics data

2. Why do we collect your information?

We use your information to:

  • Process and deliver your orders
  • Send order confirmations and shipping updates
  • Respond to your queries
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send promotional offers (only if you have opted in)
  • Meet legal and regulatory requirements

3. Do you share my information with anyone?

Yes, only with trusted service providers who help us operate our business, including:

  • GoKwik (Checkout & Payment Services)
  • Shiprocket and courier partners (Shipping & Delivery)
  • Shopify (Website Platform)
  • Google Analytics and Meta Pixel (Website Analytics & Marketing)

We do not sell your personal information.

4. How do you protect my information?

We use reasonable technical and organizational security measures to safeguard your personal information. However, no method of online transmission or storage is completely secure.

5. How long do you keep my information?

We retain your information only for as long as necessary to process orders, provide customer support, comply with legal obligations, and prevent fraud.

6. Do you use cookies?

Yes. We use cookies to:

  • Keep the website functioning properly
  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Support our marketing efforts

You can manage or disable cookies through your browser settings.

7. Will I receive marketing messages?

Only if you have chosen to receive them.

You can unsubscribe from promotional emails, SMS, or WhatsApp messages at any time. However, you will still receive important order-related updates.

8. What are my privacy rights?

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Withdraw your marketing consent

To exercise these rights, please contact us using the details below.

9. Does this policy apply to third-party websites?

No. Our website may contain links to third-party websites. We recommend reviewing their privacy policies before sharing any personal information.

10. Can this Privacy Policy change?

Yes. We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

11. How can I contact Pronod?

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: support@pronod.co

Phone: +91 9958807730

Address:
RS Corporation
Ground Floor, K.No. 10, Adjoining to Property K.No. 11,
Sawan Park Road, Ashok Vihar Phase 3,
North West Delhi – 110052