Privacy Policy

Pronod (“we,” “us,” or “our”) operates the website pronod.co (the “Site”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit the Site, browse our products, or make a purchase from us. It also explains the choices available to you regarding your information.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms described here, we encourage you to refrain from using the Site.

1. Introduction

This Privacy Policy is intended to give you a clear and honest picture of how Pronod handles personal information in connection with our ecommerce store. We have written it in plain language, avoiding unnecessary legal jargon, so that you can understand exactly what data we collect, why we collect it, how long we keep it, and what rights you have over it.

This policy applies to all visitors, customers, and users of the Site, regardless of how you access it (desktop, mobile, or app, where applicable).

2. Information We Collect

We collect different categories of information depending on how you interact with the Site. “Personal Information” refers to any information that can be used, alone or in combination with other data, to identify you.

2.1 Personal Information

When you create an account, place an order, subscribe to communications, or contact our support team, we may collect:

•        Full name

•        Email address

•        Phone number

•        Billing and shipping address

•        Account login details, where applicable

•        Any other information you choose to share with us, such as messages sent through our contact form or customer support channels

2.2 Order Information

When you place an order, we collect the information necessary to process and fulfil it, including:

•        Products purchased and order history

•        Billing and shipping addresses

•        Email address and phone number for order updates

•        Invoice and order confirmation details

2.3 Payment Information

To process payments, we (or our payment processing partners) collect payment-related details such as card information, UPI details, or other payment method information, depending on the option you select at checkout.

We do not directly store full payment card details on our servers. Payments are processed through Gokwik which has its own privacy and security practices governing how payment information is handled.

2.4 Device Information

When you visit the Site, certain information about your device and how you interact with our pages is collected automatically, including:

•        Browser type and version

•        IP address and approximate location

•        Time zone and language settings

•        Pages viewed, products browsed, and search terms used on the Site

•        Referring website or source

This information is collected automatically through cookies, log files, web beacons, tags, and similar technologies, and helps us operate the Site correctly and understand how it is used.

2.5 Cookies

We use cookies and similar tracking technologies to support core store functionality, remember your preferences, and analyse Site performance. Further detail on the specific cookies used is provided in Section 7 (Cookies & Tracking Technologies).

3. How We Use Your Information

We use the personal information we collect for the following purposes:

•        To process and fulfil your orders, including payment processing, shipping, and delivery

•        To create and manage your customer account, where applicable

•        To communicate with you about your orders, including confirmations, invoices, and shipping updates

•        To respond to your customer support enquiries and resolve issues

•        To screen orders for potential fraud or risk

•        To improve our website, products, and overall customer experience

•        To send you marketing communications, where you have consented to receive them

•        To comply with applicable legal and regulatory obligations

4. Legal Basis for Processing (Where Applicable)

Where data protection laws such as the General Data Protection Regulation (GDPR) apply to you for example, if you are located in the European Economic Area we rely on one or more of the following legal bases to process your personal information:

•        Your consent

•        The need to perform a contract with you (such as fulfilling an order)

•        Compliance with a legal obligation

•        Our legitimate business interests, provided these do not override your fundamental rights and freedoms

If you are located outside jurisdictions where a formal “legal basis” framework applies, we nonetheless process your information responsibly and in line with the principles set out in this policy.

5. Sharing of Information

We do not sell your personal information. We may share your information with trusted third parties only where necessary to operate our business and provide our services, including:

•        Service providers who help us run the Site, process payments, and fulfil orders (such as our ecommerce platform provider)

•        Shipping and logistics partners, to deliver your order to you

•        Payment processors, to securely handle transactions

•        Professional advisors, regulators, or law enforcement, where required by law or to protect our legal rights

SHIPROCKET

6. Third-Party Services

Our Site is built using third-party platforms and tools that assist with hosting, store management, payments, and marketing. These providers may process certain personal information on our behalf, in accordance with their own privacy policies.

•        Payment gateway(s): GOKWIK

•        Email/SMS marketing tools: SUPPORT@PRONOD.CO

We encourage you to review the privacy policies of these third-party providers to understand how they handle your information.

7. Cookies & Tracking Technologies

A cookie is a small file placed on your device when you visit a website. Cookies help the Site function correctly, remember your preferences, and provide insight into how visitors use the Site.

7.1 Categories of Cookies We Use

•        Strictly necessary cookies required for core functions such as shopping cart, checkout, and account login

•        Performance and analytics cookies help us understand how visitors use the Site so we can improve it

•        Functional cookies remember preferences such as region or language

•        Advertising/marketing cookies used where applicable to support marketing efforts

Meta, Google Ads and Instagram

7.2 Managing Cookies

Most browsers automatically accept cookies, but you can adjust your browser settings to refuse or delete cookies. Please note that disabling cookies may affect certain features of the Site, such as the shopping cart or checkout process.

We do not currently respond differently to “Do Not Track” browser signals, as there is no consistent industry standard for how such signals should be interpreted.

8. Analytics Tools

We may use analytics tools to understand how visitors interact with our Site, which helps us improve performance, content, and the overall shopping experience.

Google Analytics, Meta Pixel

9. Marketing Communications

With your consent, we may send you marketing communications about new products, promotions, and offers via email, SMS, or other channels you have opted into.

You can withdraw your consent and unsubscribe from marketing communications at any time by:

•        Using the “unsubscribe” link included in our marketing emails

•        Contacting us directly using the details in Section 18 (Contact Information)

Please note that even after opting out of marketing communications, we may still send you transactional messages related to your orders, such as order confirmations and shipping updates.

10. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including order processing, customer support, legal compliance, and fraud prevention.

Specific retention periods: 3 years

Where you ask us to delete your personal information, we will do so unless we are required to retain it for legal, accounting, or fraud-prevention purposes.

11. Security Measures

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes using secure connections for data transmission and limiting access to personal information to authorised personnel and service providers who need it to perform their roles.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

12. Children’s Privacy

Our Site is intended for general audiences, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us using the details in Section 18 so that we can take appropriate steps to delete such information.

13. International Data Transfers

Depending on the third-party service providers we use to operate the Site (such as our ecommerce platform or payment processors), your personal information may be processed or stored in countries other than your own, including countries that may have different data protection laws.

Where such transfers occur, we expect our service providers to apply appropriate safeguards to protect your personal information in accordance with applicable law.

14. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

•        The right to access the personal information we hold about you

•        The right to request correction of inaccurate or incomplete information

•        The right to request deletion of your personal information

•        The right to request a copy of your data in a portable format

•        The right to withdraw consent where processing is based on consent

•        The right to object to certain types of processing, including for marketing purposes

To exercise any of these rights, please contact us using the details provided in Section 18 (Contact Information). We will respond to your request within a reasonable timeframe and in accordance with applicable law.

If you are not satisfied with how we have addressed your request or complaint, you may have the right to lodge a complaint with your local data protection authority, where one exists.

15. Updating Your Information

You can review and update certain personal information, such as your contact details and shipping address, by logging into your account on the Site, where an account feature is available. Alternatively, you may contact us directly to request that we update or correct your information.

16. Links to Third-Party Websites

Our Site may contain links to third-party websites, such as social media platforms or partner sites, that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

18. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

•        Email: SUPPORT@PRONOD.CO

•        Phone: +91 9958807730

•        Registered business address: RS CORPORATION, GROUND FLOOR, K.NO-10 ADJOINING TO PROPERTY K.NO-11 , Sawan Park Road Ashok Vihar Phase 3, North West Delhi- 110052