Shipping policy

Shipping Policy

At Pronod, we strive to deliver your order as quickly and safely as possible. Every product is carefully packed and quality-checked before dispatch to ensure it reaches you in excellent condition.

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

If an order is cancelled before dispatch, or if it cannot be delivered due to reasons attributable to us, any shipping charges paid (if applicable) will be refunded along with the order amount.

In case of partial cancellation or return of an order, shipping charges (if applicable) are non-refundable unless otherwise stated in our Return & Refund Policy.

1. What are the shipping charges on Pronod products?

Shipping charges are calculated based on your order value, delivery location, and ongoing promotional offers.

Any applicable shipping fee will be displayed during checkout before payment.

From time to time, Pronod may offer free shipping on eligible orders as part of promotional campaigns.

2. How long does it take for my order to reach me?

We aim to process all confirmed orders within 1–2 business days.

Once your order has been processed, packed, and quality checked, it is handed over to our logistics partner through Shiprocket's courier network for delivery.

Estimated delivery timelines are:

  • Metro Cities: 2–5 Business Days
  • Non-Metro Cities: 3–7 Business Days
  • Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, festivals, or unforeseen circumstances.

3. How are Pronod orders shipped?

Pronod ships orders through Shiprocket and its network of trusted courier partners.

The courier partner is automatically selected based on your delivery location to ensure the fastest and safest delivery possible.

4. Will I receive tracking details?

Yes.

Once your order has been dispatched, you will receive your tracking details via Email, SMS, or WhatsApp.

Tracking information may take up to 24 hours after dispatch to become active.

5. Why does the website mention processing within 1–2 business days while delivery takes longer?

Order processing and order delivery are two different stages.

Our warehouse team processes, verifies, packs, and dispatches your order within 1–2 business days.

After dispatch, the courier partner delivers your order based on your location, which generally takes 2–10 business days.

6. Does Pronod deliver outside India?

Currently, Pronod delivers only within India.

Orders can be placed from anywhere in the world; however, the shipping address must be located within India.

7. Why am I unable to place an order for my PIN code?

Some PIN codes may not be serviceable due to courier limitations.

If your delivery location is currently unserviceable, you may use an alternate serviceable address.

For assistance regarding serviceable locations, please contact our customer support team.

8. What happens if I enter an incorrect shipping address?

Customers are requested to provide complete and accurate shipping information during checkout.

Pronod shall not be responsible for delivery delays or failed deliveries resulting from incorrect addresses, incorrect PIN codes, or incorrect contact details provided by the customer.

9. What if I am unavailable during delivery?

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed after repeated attempts due to customer unavailability or incorrect address details, the shipment may be returned to our warehouse.

Additional shipping charges may apply for re-dispatch.

10. Can my order arrive in multiple shipments?

Yes.

In certain cases, products from the same order may be dispatched separately depending on product availability, warehouse location, or packaging requirements.

There will be no additional shipping charges for split shipments unless specifically communicated.

11. What should I do if my package is damaged or tampered with?

If your package appears damaged or tampered with at the time of delivery, we recommend refusing the shipment whenever possible.

If you have already accepted the package, please contact our customer support team within 24 hours of delivery with:

  • Your Order ID
  • Photographs of the outer package
  • Images of the damaged product
  • An unboxing video

Our team will review the case and assist you as per our Return & Refund Policy.

12. Can my order be delayed?

Although we make every effort to deliver your order within the estimated timeline, delays may occasionally occur due to:

  • Severe weather conditions
  • Public holidays
  • Festivals
  • Natural disasters
  • Government restrictions
  • Courier operational issues
  • High order volumes

We appreciate your patience in such situations.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support@pronod.co

Phone: +91 9958807730

Address:
RS Corporation
Ground Floor, K.No. 10, Adjoining to Property K.No. 11,
Sawan Park Road, Ashok Vihar Phase 3,
North West Delhi – 110052